COLLECT OR DROP OFF

Feel free to contact us to arrange collection of your item. We are based in Greenlane, Auckland. We can also arrange to drop off your purchase if convenient.

 

SHIPPING WITHIN NEW ZEALAND

Free Shipping on all orders over $250 within New Zealand. For orders under $250, a $15 Shipping + Handling fee will apply. We cannot ship to a PO Box address.

 

SHIPPING INTERNATIONALLY

For international orders, $55 will be charged to your order for shipping which covers parcels upto 3kg. If your parcel weighs more than 3kg, we may contact you to arrange additional payment. 

 

For any questions in relation to shipping internationally please email us on: absolutely.shara@gmail.com

We aim to bring joy as part of the selection you make. In case you are not happy with your purchase, please refer to the most applicable way this can be addressed below.

 

Communication is key, so please let us know if you strike any issues. We will work to resolve this as quickly as possible. Email us on absolutely.shara@gmail.com

 

In these unsual times, reasonableness and consideration of circumstances will be taken into account.

 

Please note: the imperfection of crafting by hand is part of the beauty of a natural product.

 

ONLINE PURCHASE POLICY: we are happy to exchange any part of your online order that you are not satisfied with.

 

SALE ITEMS: can be exchanged, however we are not able to process a refund.

 

SELECTING IN PERSON POLICY: for all purchases selected and collected in person, please choose carefully as we do not offer a refund for a change of mind, however are happy to offer a credit note.